Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Requirements for this role include:
Ability to work regularly scheduled shifts from Monday-Friday 18:00pm to 4:00am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement
Mail your profile - firstname.lastname@example.org
Salary: INR 1,00,000 - 4,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time